How your information is handled
Your health information is private. This page explains what the website collects and what happens to it.
What we collect
When you use a form on this website, we collect the details you enter, such as your name, date of birth and phone number, and any documents you choose to upload. We use this information only to arrange and provide your care, and to communicate with your referring doctor.
How forms and files are protected
Forms are sent over an encrypted (HTTPS) connection directly to the practice’s secure storage in Google Workspace, in a folder that only Dr Ramzy and authorised practice staff can open. Files are not sent as email attachments. The practice receives a notification that a new submission has arrived; the notification does not contain your health details.
Google Workspace may store data on servers outside Australia. Google applies industry-standard security, including encryption at rest and in transit.
Your record
Documents you send are added to your medical record in the practice’s clinical software. Medical records are kept for the periods required by Victorian law.
This website
This website does not use advertising or tracking cookies.
Access and questions
You can ask to see or correct the information we hold about you, or raise a privacy concern, by calling 03 7034 4222 or writing to PO Box 188, Balwyn North VIC 3104.